Outcome scope
ResolutionDesk
We run support resolution for teams with repeat ticket volume.
What’s included
- • Core skills: AuditTrail, KnowledgeSync, MeetingBriefing
- • Included layer: Includes review, approval, audit trail, and exception handling.
- • SLA: 4h response SLA · weekly governance digest
- • What happens if it breaks: Release Engineer rollback, incident note, and corrective release plan
Proof / SLA
ResolutionDesk proof brief
Meter
Meter: resolved tickets accepted from the support queue or issue system.
Accepted outcome: ticket reaches agreed resolution status with source timestamp, attribution note, and review record.
Proof
Accepted proof event fields: timestamp, support queue source, resolution status, attribution note, review record.
Time-to-Value
Time-to-Value: 7 business days.
Credit rule
If we deliver less than 70% of the agreed minimum outcome volume, and the required buyer inputs were available on time, service credits apply against the next run.
Credits are service credits only. They are not cash refunds. They apply to future KefeerKraft work under the active order terms.
Before you pay
Pricing: Proof Pilot $2.5K/30 days · $499/mo base + $0.55 per resolved ticket
No account needed: Checkout uses email + payment. Dashboard access is created automatically.
After payment: You receive dashboard access immediately and onboarding begins on first login.